Question 1

What is Aesthetics By Boss?

Accepted Answer

Aesthetics By Boss is a boutique cosmetic clinic located in Hamilton, Brisbane. We specialise in personalised aesthetic consultations and skin treatments delivered by qualified healthcare professionals. Our focus is on natural, balanced outcomes that enhance your individual beauty.

Question 2

Who performs the treatments?

Accepted Answer

All consultations and treatments are performed by Shae Petersen, a qualified Cosmetic Nurse with a Bachelor of Nursing and a Graduate Diploma in Cosmetic Nursing from the Australasian Academy of Cosmetic Dermal Science. Shae works under the supervision of Dr Ronelle De Wet, our Cosmetic Physician.

Question 3

Where is the clinic located?

Accepted Answer

We are located at Shop 6/68 Racecourse Road, Hamilton, QLD 4007. The clinic is easily accessible with nearby parking options available.

Question 4

What are your opening hours?

Accepted Answer

We are open Monday to Friday from 9:00am to 6:00pm. Saturday appointments are available by request. We are closed on Sundays and public holidays.

Question 5

Do I need a referral to book an appointment?

Accepted Answer

No, you do not need a referral. You can book directly through our online booking system, by phone on 0406 759 228, or by email at shae@aestheticsbyboss.com.au.

Question 6

What happens during a consultation?

Accepted Answer

During your consultation, we will discuss your aesthetic goals, review your medical history, and assess your facial features. We will explain suitable treatment options, discuss expected outcomes, potential risks and benefits, and answer any questions you may have. This is a no-pressure environment where you can make informed decisions about your care.

Question 7

How do I book an appointment?

Accepted Answer

You can book an appointment through our online booking system on our website, by calling us on 0406 759 228, or by emailing shae@aestheticsbyboss.com.au. We recommend booking in advance to secure your preferred time.

Question 8

What is your cancellation policy?

Accepted Answer

We require at least 24 hours notice for appointment cancellations or rescheduling. Late cancellations or no-shows may incur a cancellation fee. We understand that emergencies happen, so please contact us as soon as possible if you need to change your appointment.

Question 9

How should I prepare for my appointment?

Accepted Answer

Arrive with clean skin, free of makeup if possible. Avoid alcohol for 24 hours before your appointment, and discontinue blood-thinning supplements (such as fish oil and vitamin E) for a week prior if advised. Bring a list of any medications you are taking and be prepared to discuss your medical history.

Question 10

Can I have treatment on my first visit?

Accepted Answer

In some cases, treatment may be performed on the same day if you are assessed as a suitable candidate and feel comfortable proceeding after your consultation. However, many clients prefer to take time to consider their options before proceeding, and we fully support this approach.

Question 11

What services do you offer?

Accepted Answer

We offer a comprehensive range of aesthetic consultations and skin treatments including facial aesthetic consultations, skin health and rejuvenation treatments, facial volume assessments, skin microneedling, LED light therapy, chemical peels, and consultations for excessive sweating management. Visit our Services page for a complete list.

Question 12

Are the treatments painful?

Accepted Answer

Most treatments involve minimal discomfort. We use topical anaesthetic creams and other comfort measures to ensure your experience is as comfortable as possible. Many clients describe the sensation as mild. We always prioritise your comfort throughout any procedure.

Question 13

How long do treatments take?

Accepted Answer

Treatment times vary depending on the service. Consultations typically take 30-45 minutes. Treatment sessions can take 15-60 minutes depending on the areas treated. Skin treatments like microneedling or chemical peels usually take 45-60 minutes including preparation time.

Question 14

How long do results last?

Accepted Answer

Results vary depending on the treatment type, individual factors, and lifestyle. During your consultation, we will discuss expected outcomes and duration specific to your chosen treatment. Individual results may vary.

Question 15

What are the risks and side effects?

Accepted Answer

All treatments carry some potential risks and side effects. Common effects may include temporary redness, swelling, or bruising. Serious complications are rare when treatments are performed by qualified practitioners. We discuss all potential risks and benefits during your consultation and provide comprehensive aftercare instructions.

Question 16

Can I return to normal activities after treatment?

Accepted Answer

Most treatments have minimal downtime. You can typically return to normal activities immediately, though we recommend avoiding strenuous exercise, alcohol, and excessive heat for 24-48 hours post-treatment. Some treatments may have longer recovery periods, which we will discuss during your consultation.

Question 17

Are your practitioners qualified?

Accepted Answer

Yes, absolutely. Shae Petersen holds a Bachelor of Nursing and a Graduate Diploma in Cosmetic Nursing from the Australasian Academy of Cosmetic Dermal Science. All treatments are performed under the supervision of Dr Ronelle De Wet, our Cosmetic Physician. We maintain current registrations and ongoing professional development.

Question 18

What products do you use?

Accepted Answer

We only use TGA-registered products from reputable manufacturers. All products are sourced through legitimate pharmaceutical channels and stored according to manufacturer guidelines to ensure safety and efficacy.

Question 19

Is there anyone who should not have cosmetic treatments?

Accepted Answer

Certain conditions may preclude treatment, including pregnancy and breastfeeding, certain autoimmune conditions, active skin infections, and allergies to treatment ingredients. We conduct thorough health assessments to ensure your safety. Always disclose your full medical history during consultation.

Question 20

What happens if I am not satisfied with my results?

Accepted Answer

Your satisfaction is important to us. We schedule follow-up appointments to assess results and address any concerns. Open communication is key—please share any concerns so we can discuss options and provide appropriate support.

Question 21

How much do treatments cost?

Accepted Answer

Treatment costs vary based on the type and extent of treatment required. We provide personalised quotes during your consultation after assessing your needs. We believe in transparent pricing with no hidden fees.

Question 22

Do you offer payment plans?

Accepted Answer

Yes, we understand that cosmetic treatments are an investment. We offer flexible payment options and can discuss payment plans during your consultation. Please ask our team about available options.

Question 23

Is there a consultation fee?

Accepted Answer

Initial consultations may have a fee which can often be redeemed against treatment if you proceed. Please check our booking system or contact us for current consultation fees.

Question 24

Do you accept health insurance?

Accepted Answer

Cosmetic treatments are generally not covered by Medicare or private health insurance as they are considered elective procedures. Payment is required at the time of service.

Question 25

What aftercare is required?

Accepted Answer

Aftercare varies by treatment but generally includes avoiding touching the treated area, staying upright for several hours post-treatment, avoiding strenuous exercise and alcohol for 24-48 hours, and protecting skin from sun exposure. We provide detailed written aftercare instructions for every treatment.

Question 26

How do I contact you if I have concerns after treatment?

Accepted Answer

You can reach us by phone on 0406 759 228 or email at shae@aestheticsbyboss.com.au. We encourage you to contact us with any post-treatment concerns, no matter how minor they may seem. Your safety and satisfaction are our priority.

Question 27

Do you offer follow-up appointments?

Accepted Answer

Yes, we schedule follow-up appointments as needed to assess your results and address any concerns. For some treatments, a review appointment is included. We are committed to supporting you throughout your aesthetic journey.

Frequently Asked Questions

General Questions

Consultations & Bookings

Treatments & Services

Safety & Qualifications

Pricing & Payment

Aftercare

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